Shipping and returns

We know how important it is to receive your order on the scheduled date and time, so we make an effort to work with logistics and transport companies that provide a fast, safe and high value service. Check here your questions about shipping and returning Wedoble products.

  • How long does it take for my order to arrive and what are the shipping costs?

    If we confirm payment for a purchase before 1pm, we will ship the order on the same day. Orders received after 1pm, are shipped the next working day.


    Country
    Shipping costs ()
    Delivery time
    Portugal (Mainland)
    4 (Free for orders over 50)
    1 to 2 working days
    Portugal (Isles)
    10 (Free for orders over 100)
    3 to 5 working days
    Spain
    10 (Free for orders over 100)
    1 to 2 working days
    Other EU countries
    20 (Free for orders over 150)
    2 to 3 working days
    Other outside EU countries
    25 (Free for orders overs 250)
    3 to 4 working days

     

    Wedoble can only ship orders after confirmation of receipt of payment.

     

    We ship orders to an address of your choice. At the end of the purchase, the Wedoble online store allows you to choose a delivery location for the shipment, which may or may not be the same as the billing address. This functionality allows you to send a specific order to a different address than usual, for example, to your place of work.


    Deliveries in Portugal operated by FEMA. In Spain by MRW and in the other countries they are by DHL Express.

     

    Deliveries are made between 9am and 6pm, on working days. Someone must be at the address to receive the package. This service does not include the option of scheduling or appointment, so the delivery of the package will be made without prior contact by the carrier.  We do not guarantee this delivery period in the periods of promotions, sales, Christmas and when we are out of stock.

     

    Taxes and fees for non-European Union countries

    Customs duties and taxes are not included in the final price of our products.
    If you are ordering from non-European Union country, please note that your shipment will go through customs and may be held. In these situations, the final customer is responsible for claiming the entire shipment from the local customs authority, as well as bearing all costs related to customs clearance.
    Customs duties and taxes are never supported by Wedoble.


    We do not ship to:

    - Faroe islands;

    - Greenland;

    - Helgoland;

    - Buesingen;

    - Mount Athos;

    - Andorra;

    - Canary islands;

    - Ceuta;

    - Melilla;

    - Guadalupe;

    - Martinique;

    - Reunion;

    - French Guiana;

    - French Overseas Territories;

    - Mayotte;

    - St. Peter;

    - Miquelon;

    - San Marino;

    - Municipality of Livigno;

    - Municipality of Campione d'Italia;

    - Territorial Waters of Lake Lugano;

    - Aruba;

    - Dutch Antilles;

    - Aland Islands;

    - Isle of Man;

    - Channel Islands (Jersey, Guernsey, Alderney and Sark);

    - Gibraltar;

    - Saint Helena and its dependencies;

    - British Indian Ocean Territory;

    - Turk and Caicos Islands;

    - Cayman Islands;

    - Montserrat Island;

    - British Virgin Islands;

    - Falkland Islands;

    - Pitcairn Islands;

    - British Antarctic Territory;

    - Bermuda;

    - Anguilla.

  • How can I return/ exchange a product I bought at Wedoble?

    You have 60 days to exchange or return a product.

     

    However, the product needs to be in perfect condition: unused and with the original box undamaged. You should return it to the following address:

    A Ferreira e Filhos, S.A./ Wedoble
    Rua Amaro de Sousa, 408
    4816-901 Caldas de Vizela, Portugal


    Any return shipping costs are owned by the customer.


    Wedoble does not accept exchanges or returns of personalized items, such as Custom Blankets.


    When it is not possible to exchange an item out of stock, we will refund the total value of the item.


    To make an exchange request, you must:

    1. Log into your account;
    2. Go to the "My Orders" section;
    3. Select the respective order;
    4. Click on Return/Exchange and follow the steps indicated.

     

    If you have placed an order as a guest, the exchange or return should be made via info@wedoble.com. When the return is received, we will carry out quality control and send the new product.


    Wedoble reserves the right to refuse returns in which communication has been made after the deadline and in which items that are not in the same condition as when they were purchased.

  • Can I exchange for another item?

    Unfortunately you can't. Due to system limitations, you cannot exchange for another item, so you must request a return and place a new order for the desired item.


    Wedoble can only exchange for another size or colour of the product you have purchased.

  • When and how will I get my refund?

    When the refund is received, we carry out quality control and return the money by bank transfer, unless you prefer a voucher.

    Refunds are made within 14 days from the date of return of the item(s) to the warehouse by bank transfer (except shipping costs). Please always provide us with your IBAN details and SWIFT code.

    Wedoble reserves the right to refuse returns in which communication has been made after the deadline and in which items that are not in the same condition as when they were purchased.

    If you have any questions, please contact us at info@wedoble.com.