8. Shipping and delivery
8.1 Delivery: where and when
We deliver products from Monday to Friday from 9 am to 6 pm. We do not ship on certain holidays. We can only fulfil the delivery of an order if the delivery address is a home, an office or a delivery point in the countries available for delivery.
To receive the order, it is necessary to ensure that someone is at the address. This service does not include scheduling or appointment options, so the delivery of the order will be carried out without prior contact by the carrier. We do not guarantee this period during promotions, sales, Christmas and out of stock periods.
A delivery is considered carried out or a product is considered delivered with the signature of the delivery receipt at the agreed address.
8.2 Delivery time
If you confirm your order on a working day before 12:00 and pay with a Credit or Debit Card, or via MbWay and Paypal, your order will be shipped the next working day (weekends and holidays are not considered working days). If you choose to pay by ATM reference or bank transfer, the shipment is less efficient, as we will only ship after receiving the payment. This can take between 5 to 7 days.
A. Ferreira & Filhos, S.A. shall not be liable for failure to comply, or delay in performance, of any obligation that is due to a force majeure event, that is, an event, act or omission, beyond its reasonable control (Force Majeure Event - which comprises any event, act or omission, beyond the reasonable control of the "Seller").
We will try to deliver on time, to the extent commercially reasonable. As a rule, we always proceed in this way, however, we cannot guarantee timely delivery.
8.3 Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to only) if a part of the order is delayed or unavailable. In the event that we proceed with the division of the order, the customer will be notified, by e-mail, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.
8.4 Inspection upon delivery
Upon delivery, the customer must inspect the package for possible damage. If the products are found to be damaged, the customer must not accept delivery of the order, which will be returned. A. Ferreira & Filhos, S.A. will refund the amounts paid for the order and transport, as soon as the warehouse receives and completes the return process.
Any claim for non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. At the end of this period, A. Ferreira & Filhos, S.A. cannot be held responsible for its loss.